30-day returns
You may request a return within 30 days of delivery. For a change-of-mind return, the product must be unused and in its original packaging.
Start a return
Email reebusinc@gmail.com with your order number, the item you wish to return and the reason. For damage, faults or an incorrect item, include photos if possible. Contact us before shipping anything back so we can provide the correct return address and instructions. Our business contact address is not automatically the return warehouse.
Damaged, faulty or incorrect items
If an item arrives damaged or faulty, contact us for a replacement or refund. This is separate from the unused-item condition for change-of-mind returns.
Return shipping and refunds
Before you send a return, our support team will confirm the return-shipping arrangements for your case. Free outbound standard shipping does not by itself mean that change-of-mind return shipping is free.
Once the returned item has been received and inspected, we will confirm the refund outcome by email. Approved refunds are issued to the original payment method. The time for funds to appear depends on the payment provider.
Changes and cancellations
Contact us promptly if you need to change or cancel an order. We will check whether the order can still be changed before shipment. If it has already shipped, contact us about the return process.
For product issues after delivery, see our One-Year Warranty.